Política de envío

Processing Times

Each Silvestre piece is individually handcrafted in our workshop in Mexico.

Orders are processed and shipped within 3–5 business days, depending on product availability and order volume.

Once your order has been processed, you will receive a shipping confirmation email with a tracking number so you can follow your package.

Orders placed after 3:00 p.m. (Central Mexico Time) will be processed on the next business day. We do not process or ship orders on weekends or Mexican public holidays.

Please note that during peak seasons, including holidays and special launches, processing and delivery times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on the destination and shipping carrier.

• Mexico: 2–5 business days after shipment.
• International: 5–10 business days after shipment, depending on the destination country and local customs procedures.

We ship with trusted carriers such as FedEx, UPS, and Estafeta, depending on the destination. All orders include a tracking number.

Please make sure your order is delivered to a secure address where someone can safely receive the package. Silvestre is not responsible for lost, stolen, or misdelivered packages once they have been marked as delivered by the carrier.

Shipping to the United States

At the moment, U.S. customs regulations restrict the import of precious metal jewelry shipped directly from Mexico.

If you are located in the United States and would like to purchase a piece, please contact us at mexicosilvestre@gmail.com. We will be happy to assist you personally and find the best way to complete your order.

Shipping Costs

Shipping costs are calculated automatically at checkout and displayed before payment is completed. You will be able to review and approve the shipping cost before placing your order.

Duties and Taxes

For international orders, import duties, taxes, customs fees, and other local charges are not included in the product price or shipping cost. These charges are the responsibility of the customer and vary according to the destination country's regulations.

Unfortunately, Silvestre cannot estimate these fees or assume responsibility for them.

If you need to expedite an order or have any special shipping requests, please contact us at mexicosilvestre@gmail.com. We will do our best to accommodate your needs.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number. We recommend checking the carrier's tracking page for the most up-to-date delivery information.